Temperature plays a major roll in our ability to host an outdoor event. If the outdoor temperature is above 90 degrees or Below 60 degrees it could be harmful to our Reptiles. With these conditions the event should be held indoors. If the temperature cooperates, Absolutely! At The Reptile Network, we specialize in providing unique and unforgettable experiences for events and parties. Our team can set up a safe and engaging outdoor reptile display, complete with a variety of fascinating reptiles for your guests to interact with. Whether it's a birthday party, corporate event, or school function, our knowledgeable staff will ensure that all guests have a memorable and educational experience. Please reach out to us to discuss the specific details of your event and how we can customize our reptile display to fit your needs.

A $25.00 refundable deposit is required to reserve a party at The Reptile Network, and this deposit is applied to your final bill. In the event that a cancellation is necessary, we can only honor deposit refunds if the cancellation is made at least 10 days before the scheduled event appointment date and time. This allows us to make any necessary adjustments and ensure the best experience for all of our customers. We appreciate your understanding and cooperation in helping us maintain the quality of our services.

The Reptile Network's cancellation policy allows for a 50% refund if the cancellation request is received between 9-5 business days prior to the scheduled event. Unfortunately, we are unable to issue a refund for cancellations made 4 days or less prior to the scheduled event date. We understand that unforeseen circumstances may arise, but this policy ensures that we can effectively manage our resources and continue to provide high-quality service to our customers. Thank you for your understanding.

To submit the remaining balance for your event at The Reptile Network, please ensure that the full payment is made at least 10 days before the scheduled appointment date and time. You can conveniently make the payment by using the "view invoice" option located on the Event Confirmation/Invoice email that you received. Please use a laptop, desktop or tablet to access the invoice, the "pay invoice" option is not accessible/compatible with smart phones. In the event that you are unable to locate your confirmation email, or if you encounter any issues with the payment process, please feel free to reach out to our dedicated staff via email at customerservice@thereptilenetworkga.com for assistance. We are committed to ensuring a smooth and seamless payment experience for all our valued customers.

If you do not receive your confirmation email within 30 minutes of completing your reservation and it is not in your spam folder, please email us at customerservice@thereptilenetworkga.com to let us know. We will promptly check into the issue and ensure that your event is confirmed and secured. Your satisfaction is important to us, and we are committed to providing the best possible experience for all our customers.

Absolutely! At The Reptile Network, we understand that plans can change. You can reschedule your event with 48 hours notice. Simply reply to your confirmation email (customerservice@thereptilenetworkga.com) with the new available date and time that you found on our site, and we will transfer your deposit to the new booking. We want to ensure that you have the best experience with our reptiles, so we are happy to accommodate any necessary changes to your event schedule. Thank you for choosing The Reptile Network for your event.

No, at The Reptile Network, we have no restrictions as to how many guests you can have. Whether you're planning a birthday party, school field trip, or corporate event, we welcome groups of all sizes to experience our unique reptile interactive educational programs. Our knowledgeable staff is dedicated to providing an exciting and safe environment for guests of all ages to learn about and interact with various reptile species.

We understand the need for flexibility, however, at this time, we are extremely booked and very rarely are we able to change the event start times. Our team has carefully curated schedules to ensure that each event runs smoothly and all reptiles are cared for properly. We apologize for any inconvenience and appreciate your understanding as we strive to provide the best experience for all of our customers. Please reach out to us via email to our flexibility for your particular day. customerservice@thereptilenetworkga.com

The best way to contact us for customer service inquiries is via email at customerservice@thereptilenetworkga.com. Our dedicated customer service team is available to assist you from 9am to 5pm, Monday through Friday. If you prefer to leave a voicemail, you can reach us via phone at 281-725-1413 during the same hours. Whether you have questions about our reptile products, need assistance with an order, or simply want to learn more about our services, our team is here to help. We strive to provide timely and personalized support to all of our valued customers.

The Reptile Network strives to provide our unique reptile services at a variety of venues, however, in some cases, specific Liability insurance or permits may be required for our services to be offered. Certain venues, particularly those that host events or have specific regulations, may require these types of permits for exotic animals to access their premises. We prioritize the safety and legal compliance of our services, and in instances where these requirements are mandatory, we are unable to provide our services. We encourage potential clients to consult with their venue or event organizer to determine if any specific permits or insurance are necessary before scheduling our services. Our team is happy to work with clients to navigate these requirements and help create a memorable and compliant event with our reptile experiences.

The Reptile Network currently provides services in Gwinnett County, Fulton County, Cobb County, Dekalb County, Walton County, and Rockdale County. If you are located outside of these areas, please contact our staff at customerservice@thereptilenetworkga.com. We may be able to assist you or provide alternative solutions to meet your reptile-related needs. Our goal is to serve as many reptile enthusiasts as possible, so please don't hesitate to reach out if you do not fall within our current service areas. Thank you for considering The Reptile Network for your event!